1. Introduction and Privacy Policy Scope

This Privacy Policy is the official statement of Moon4D on how we collect, process, store, disclose, and protect personal information shared by members when using our online gaming platform at moon4d.vin. This document is prepared in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and moon4d.

This policy applies to all individuals who access or use the moon4d platform — including visitors without an account, registered members, and any party who contacts us through customer support channels. By continuing to use moon4d's services, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

Important Note: This Privacy Policy may be updated from time to time. You will be notified via an in-platform notification or email should there be any significant changes. The date of the most recent update will always be displayed at the top of this page.

2. Information We Collect

Moon4D collects various categories of personal information for lawful and specific purposes. We only collect information that is genuinely necessary to provide services that are safe, efficient, and legally compliant.

2.1 Information You Provide Directly

When registering a moon4d account, you are required to provide basic information such as your full name, national identification number (MyKad) or passport, date of birth, active mobile number, email address, bank account number, and residential address. Additional information such as a selfie with your identification document may be required during the KYC (Know Your Customer) verification process.

2.2 Automatically Collected Information

When you access the moon4d platform, our system automatically records certain technical information, including your device's IP address, browser type and version, device operating system, access time and date, pages visited, and game session log data. This information is used for security purposes, platform performance analysis, and improving the user experience.

2.3 Financial Transaction Information

Every deposit and withdrawal transaction made through the moon4d platform is securely recorded. This includes the transaction amount, payment method used, date and time of the transaction, and a unique reference number for each transaction. Credit or debit card information not stored directly on moon4d's servers — it is processed through a certified, PCI DSS-compliant payment gateway.

Payment Protection: Moon4D uses PCI DSS Level 1 certified payment gateways — the highest security standard in the payment processing industry. Your card information is processed securely and never passes directly through Moon4D's servers.

3. Purpose of Data Use

Moon4D uses the personal information collected for the following lawful purposes under the provisions of Malaysia's PDPA:

Purpose of Use Data Type Legal Basis
Account registration and verification Name, IC number, email, phone number Contract performance
Processing deposits and withdrawals Bank details, transaction records Contract performance
KYC identity verification IC, passport, selfie photo Legal obligation
Fraud prevention & anti-money laundering All relevant data Legal obligation
Customer support and complaint resolution Communication records, account history Legitimate interest
Sending promotions and special offers Email, phone number Member consent
Platform analytics and improvement Anonymised usage data Legitimate interest

4. Data Sharing with Third Parties

Moon4D will not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, in certain limited and controlled situations, we may share necessary information with the following categories of third parties:

  • Payment gateway providers: To securely and accurately process fund deposits and withdrawals.
  • KYC service providers: Certified identity verification companies for processing member verification documents.
  • Licensed game providers: Game session data that must be shared with game providers to ensure a seamless experience.
  • Authorities and law enforcement agencies: When required by Malaysian law or a valid court order.
  • Technical infrastructure services: Cloud computing and cybersecurity providers subject to strict confidentiality agreements.

All third parties that receive moon4d member data are bound by data protection agreements requiring them to handle that information to a security standard equal to or higher than our own.

Our Guarantee: Moon4D has never and will never sell members' personal data to advertisers, data brokers, or any third parties unrelated to the operation of our platform. This is an absolute commitment subject to no commercial exceptions.

5. Cookies and Tracking Technologies

The Moon4D platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions properly, and analyze usage patterns for continuous improvement. Cookies are small text files stored on your device by your web browser.

5.1 Types of Cookies We Use

Essential Cookies: These cookies are required for core platform functions such as login session verification, account security, and page navigation. Essential cookies cannot be disabled as they affect the fundamental operation of the platform.

Performance Cookies: Used to collect anonymous information about how members use the platform — such as the most frequently visited pages and response times. This information helps us improve platform performance.

Functional Cookies: These cookies remember your preferences such as language selection, display settings, and login information so you don't have to re-enter them on every visit.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the moon4d platform.

6. Data Retention Period

Moon4D retains members' personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by Malaysian law. Specific retention periods are as follows:

  • Active account data: Throughout the period the account is active and up to 7 years after account closure (in line with financial legal requirements)
  • Financial transaction records: Minimum 7 years to comply with financial reporting requirements
  • Customer support communication logs: 3 years from the date of last interaction
  • Technical log data (IP, sessions): 12 months for security and investigation purposes
  • KYC documents: Up to 5 years after account closure or as required by the relevant regulatory authority

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

7. Your Rights as a Data Subject

Under the Malaysia Personal Data Protection Act (PDPA), you have several legally protected rights regarding your personal data held by Moon4D. We fully respect and facilitate the exercise of these rights.

1
Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

2
Right to Rectification

If your data is inaccurate or outdated, you have the right to request immediate correction.

3
Right to Erasure

You may request the deletion of your personal data, subject to any legal obligations that may require us to retain it.

4
Right to Withdraw Consent

You may withdraw consent for the use of your data for marketing purposes at any time.

5
Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the way your data is processed.

6
Right to Lodge a Complaint

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner.

To exercise any of the rights above, please contact the moon4d support team by email at [email protected] or via live chat within the platform. All requests will be processed within 14 working days from the date of receipt.

8. Data Security

Moon4D continuously invests in the most advanced cybersecurity infrastructure to ensure members' personal data is always protected against unauthorized access, loss, damage, or unintentional disclosure.

Key technical security measures we implement include 256-bit SSL/TLS encryption for all data communications, at-rest encryption at the database level, two-factor authentication (2FA) for staff accounts, next-generation firewalls and intrusion detection systems (IDS), and continuous 24/7 security monitoring by our in-house cybersecurity team.

Security Reminder: While moon4d implements comprehensive security measures, no system can guarantee absolute one-hundred-percent security. You are also responsible for protecting your account password and not sharing it with anyone, including moon4d staff who will never ask for your password.

9. Cross-Border Data Transfers

In the course of its operations, Moon4D may transfer member personal data to servers located outside Malaysia, primarily for data backup purposes, cloud computing infrastructure, and processing by certified international service providers. All such cross-border data transfers are carried out with adequate safeguards, including standard data transfer agreements and rigorous compliance assessments against data protection laws in the recipient country.

Moon4D exclusively uses internationally certified infrastructure providers holding security certifications such as ISO 27001, SOC 2 Type II, and PCI DSS to ensure consistent data protection standards regardless of physical server location.

10. Children's Privacy

The Moon4D platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of children under the age of 18. Should we discover that a child's personal data has been collected without parental or guardian consent, such data will be deleted immediately and the account will be permanently closed.

Parents or guardians concerned about potential use of the Moon4D platform by minors are encouraged to contact us immediately through the available support channels.

11. Changes to the Privacy Policy

Moon4D reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. When significant changes are made, we will notify members via an in-platform pop-up notification and/or email to their registered address.

The latest version of this Privacy Policy will always be available at the moon4d.vin/privacy-policy with the latest update date clearly displayed. Continued use of the platform after a change notification is considered acceptance of the updated terms.

12. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how moon4d handles your personal data, our team is ready to assist. You can reach us through the following channels:

  • Privacy Email: [email protected]
  • Live Chat: Available 24/7 within the moon4d platform (login required)
  • Response Time: We are committed to responding to all privacy inquiries within 3 business days.

For more information about your rights, you may also refer to the FAQ us or contact Responsible Gaming for additional support.